Royal Mail Click & Drop lets you sign up as either a personal or a business user, and it's easy to pick whichever option looks quickest during setup without realising the choice has real consequences later. Here's what actually changes between the two.
What a personal account gets you
A personal Click & Drop account is aimed at individual, occasional senders — someone selling a few items a month on a marketplace, for instance. It gives access to online postage purchasing and label printing, but at standard retail-equivalent pricing rather than any volume discount, and typically with a single user tied to the account.
What a business account unlocks
A business account requires registering company details but unlocks meaningfully better pricing at volume, consolidated monthly invoicing rather than paying per transaction, and — critically for a growing team — the ability to add multiple users to the same account, so more than one person can print labels without sharing a single login. If you're setting up Click & Drop for the first time, our setup guide assumes a business account for exactly this reason.
Pricing differences in practice
The exact discount depends on your shipping volume, but business account pricing is consistently better than personal account rates once you're shipping regularly rather than occasionally. For anyone running an actual dispatch operation rather than the odd personal sale, the business account pays for the minor extra setup effort quickly.
Multi-user access for a growing team
As soon as more than one person needs to print labels — a second staff member, a packing team — a personal account becomes a genuine bottleneck, since sharing login credentials is both inconvenient and a poor security practice. Business accounts are built for exactly this, letting you add team members with their own logins under one consolidated account and invoice.
Switching from personal to business later
If you started with a personal account and have since grown, switching to a business account is straightforward — it doesn't require abandoning your existing setup, and your printer configuration, label stock and workflow carry over unchanged. The switch is purely an account-level change, similar in spirit to how bulk order uploading is also something you can adopt later without disrupting an existing setup.
Ready either way
Whichever account type you're on, our 100 × 150mm direct thermal labels print the same reliable Click & Drop format.
Shop 4×6 Labels